Terms Of Condition

Company Name: E-Bike Helper
Contact Information: Support@ebikehelper.com


1. Services and products

E-Bike Helper provides assistance to Strøm bike owners, helping them source components and accessories that restore their bikes to optimal performance. We offer products such as batteries, basket systems, and other essential bike accessories. Our support covers all products purchased directly from us.

Please note, we do not provide customer support for any issues related to Strøm Bikes as a company.

2. Payment and pricing

Accpeted Payment methods: Visa, Mastercard, Visa, Google Pay and paypal.
Payment processing: Funds will be deducted from your account shortly after purchase.

Presale Notice:
As we are the only supplier of Strøm components on the market, all components are available on presale, with shipment scheduled for Spring 2025. Please note, there is a limited supply of products, and the shipping timeline may vary. By purchasing, you acknowledge that this is a presale.

3. Personal Data and GDPR Compliance

We are committed to protecting your personal information in accordance with GDPR guidelines. We collect personal data to process orders, provide customer support, and enhance your experience with our services.

Types of Data Collected:
-Name, contact details, payment information, and shipping address.
-Usage data (e.g, browser type, IP address).

How we use your data?
-To fulfill orders and provide support.
-To improve our website and services.
-To send relevant updates, offers and promotions.

4. Presale and Shipping Information

Due to the limited supply of Strøm components, we are offering products on presale, with shipping planned for Spring 2025. Please be aware that, as the only market provider of Strøm components, orders are processed based on availability, and shipment will be made as soon as stock is available.

By purchasing, you confirm that you are aware that this is a presale and agree to the potential delay in receiving your products.

5. Installation and Support

While many of our components can be installed by Strøm bike owners using basic tools, we provide detailed tutorials to help with the installation process. If you prefer, professional installation assistance can be arranged.

We offer full support for the products purchased through our platform. However, we do not offer technical support for issues related to Strøm as a company.

6. Limitations of Liability

E-Bike Helper is not responsible for any direct or indirect damages, loss of profits, or other consequential damages related to the installation or use of our products. Our liability is limited to the purchase price of the item in question.

7. Changes to Terms

We reserve the right to update these Terms of Service at any time. Any changes will be communicated through our website or via email. By continuing to use our services after changes are made, you agree to the updated terms.