FAQs

E-Bike Helper is a service designed to assist Strøm bike owners with finding the right components for their bikes, whether you're repairing a broken part or looking to upgrade your ride. While we also support bikes from other brands, our main focus is on Strøm bikes. We specialize in supplying everything from batteries and baskets to digital displays and other bike accessories. Our goal is to help you get your Strøm bike back in top shape with expert support and quality parts.

Absolutely! We offer custom upgrades tailored to your specific needs for Strøm bikes. Whether you want to add advanced features like a digital display, install a new basket system, or upgrade your bike’s performance, our team will help you choose the best components for your Strøm bike. However, at this time, we are unable to offer components such as basket systems or batteries for bikes other than Strøm.

The delivery time for components depends on the availability and type of part ordered. Typically, you can expect your components within 3-7 business days. If you need faster delivery, we also offer expedited shipping options.

While many of our components can be installed by bike owners with basic tools and knowledge, Strøm bike components are designed to be particularly easy to install. There are plenty of tutorials available that guide you step-by-step through replacing or upgrading most parts on your Strøm bike. However, for more complex upgrades or repairs, we always recommend professional assistance. If you prefer, we can guide you through the installation process or connect you with a professional for support.

If you need 1:1 support for your Strøm-Bike, simply reach out to us via our dedicated support platform. Once we receive your inquiry, we'll arrange a private session where one of our experts will assist you in diagnosing and fixing the issue with your bike. We ensure personalized service to help get your bike back on track quickly.